Frequently Asked Questions
Everything you need to know about shopping with NetEase Store.
How long does shipping take for my order?
Standard shipping typically takes 5-7 business days, while express options are available for delivery within 2-3 business days depending on your location.
What is your return policy for fashion items?
We offer a 30-day return policy for all unworn items with original tags attached. Please ensure the hygiene seal is intact on applicable garments.
How do I determine the right size for me?
Each product page features a detailed size guide with specific measurements. We recommend comparing these against your own body measurements for the best fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible installment options.
Are your products ethically sourced?
NetEase Store is committed to sustainability; we partner with manufacturers who adhere to fair labor practices and prioritize eco-friendly materials.
Can I track my order in real-time?
Yes, once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.